FAQ
Everything you need to know about Buying, Shipping and Product information. Feel free to contact us if you have any other questions
Can I track my order?
Yes, once your order is shipped, we will provide you with a tracking number and instructions on how to track your package. You can track your order on our website or through the shipping carrier's website.
What are the shipping costs?
Shipping costs are calculated based on various factors, including the shipping destination, package weight, and the shipping method selected at checkout. The applicable shipping fees will be displayed during the checkout process. Please refer to our Shipping Policy for more details on shipping fees and related information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our Shipping Policy or contact our customer support team to verify if we ship to your location.
Are there any customs fees or import taxes?
For international shipments, customs duties, taxes, or other import fees may be imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping prices. Please consult your local customs office for more information.
What is your return policy?
We have a comprehensive Return Policy that outlines the eligibility criteria, return process, and refund details. Please refer to our Return Policy for more information.
Are there any items that cannot be returned?
Yes, for hygiene reasons, certain items such as fragrance samples, testers, or products with broken seals or packaging cannot be returned. Please refer to our Return Policy or contact our customer support team for more information.
How can I contact your customer support team?
You can contact our customer support team by sending an email to contact@lamaisonduparfum.com. We are here to assist you with any questions, concerns, or requests you may have.
Can I request my personal data under GDPR?
Yes, you have the right to request access to your personal data under the GDPR. Please contact us at contact@lamaisonduparfum.com to make such a request.
Can I change my shipping address after placing an order?
Once an order is placed, we aim to process and ship it as quickly as possible. Therefore, we recommend double-checking your shipping address before completing the checkout process. If you need to make changes to your shipping address, please contact our customer support team immediately. While we cannot guarantee that we can accommodate address changes, we will do our best to assist you.
